Refund policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.
Returns
Customers may request a return within 15 calendar days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging.
- Include all accessories, tags, and documentation.
- Be accompanied by proof of purchase.
To initiate a return, please contact us at:
Returns sent without prior authorization may be refused.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable except where required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at:
We may request photographs or other information to assess the issue.
If the claim is approved, we will provide a replacement, store credit, or refund at our discretion, as required by applicable consumer protection laws.
In these cases, we will cover any reasonable return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Perishable goods
- Personal care products that have been opened or used
- Items marked as Final Sale where permitted by law
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Please note that banks and payment providers may require additional time to process the refund.
European Union Customers
For orders delivered within the European Union, consumers have the legal right to withdraw from their purchase within 14 days of receiving the goods without providing any reason, in accordance with applicable consumer protection laws. The customer may be responsible for return shipping costs unless otherwise required by law.
Where applicable, refunds will include all payments required by law.
Chargebacks and Fraud Prevention
We reserve the right to refuse refunds or returns in cases of abuse, fraud, suspicious activity, or where the returned item does not meet the eligibility requirements described in this policy.
Contact Information
For all return, refund, or order-related inquiries, please contact: